Delivery Info

We currently offer delivery within 40km of Dawes Point, Sydney NSW
Use the map, or the postcode finder below:

 

Terms and Conditions

Thank you for using Eden Gardens (the company) delivery services. Please read these terms and conditions carefully. All orders from Eden Gardens and its sister company Gro Urban Oasis shall take place exclusively according to these terms and conditions of purchase, unless otherwise expressly agreed. It is important that the address supplied by you to us are accurate. 

General

Eden Gardens offers a range of delivery services for online or in-store purchases and can help you get our wonderful products back to your home. Whether you purchase furniture, homeware, lifestyle products or plants, we can assist with the delivery. Our drivers deliver 5 days a week within the Sydney metro area. 

We also ship our range, including homewares and lifestyle products, furniture, small indoor pots and garden accessories, via courier anywhere in Australia.

Delivery fees

The delivery fee for is calculated based on the type of delivery service you opted for (same-day delivery, express shipping, drop-off only), the type of product(s) ordered, particularly the size and weight, and the address of delivery.

Delivery services

Drop-off $40

Local door-to-door delivery within 15km of Eden Gardens Macquarie Park. Applies only to one-man drop off deliveries. Items will be left at your doorstep, driveway, garage door or building entry and the deliveryman will not enter the premises. Applies only to one-man deliveries. 

Estimated delivery: 3-7 days.

*A $30 surcharge will apply for deliveries farther than 15km to cover for fuel levy.

Standard delivery

Local delivery within 15km of Eden Gardens Macquarie Park. Items will be left at the location of your choice inside your home, garden, balcony, front yard (assembly excluded). Applies only to one-man deliveries. 

Estimated delivery: 2-4 days.

*A $30 surcharge will apply for deliveries farther than 15km to cover for fuel levy.

Express delivery / 2 – man delivery 

Express local delivery within 15km of Eden Gardens Macquarie Park. Also applies to two-man deliveries, heavy items such as furniture sets, stone crafted pots, and, or bulk product deliveries like potting mix bags. Items will be left at the location of your choice inside your home, garden, balcony, front yard (assembly excluded).

Estimated delivery: 1-2 days.

*A $30 surcharge will apply for deliveries farther than 15km to cover for fuel levy.

Same-day delivery

Same-day local delivery within 15km of Eden Gardens Macquarie Park. Also applies to two-man deliveries, heavy items such as furniture sets, stone crafted pots, and, or bulk product deliveries like potting mix bags. Items will be left at the location of your choice inside your home, garden, balcony, front yard (assembly excluded).

Estimated delivery: same day.

*A $30 surcharge will apply for deliveries farther than 15km to cover for fuel levy. 

Whilst we use all reasonable endeavours to deliver Eden Gardens products by the estimated delivery timeframe, Eden Gardens will not be liable to you or any other person for any delay caused by circumstances beyond our reasonable control. In this instance, we will provide you with notice of such delay as soon as possible. 

Receiving your delivery

We shall attempt to deliver the goods to the address you specify for delivery. You are responsible for making arrangements to receive the goods. If you're not home to sign for a delivery or there's no safe place to leave your plants and goods, the delivery will be rescheduled, and a fee may apply. 

By signing this form, you acknowledge, and agree, that any person at the delivery Address who receives the Products is authorised by you to receive your order; and will ensure that, in the case of restricted products, the person authorised by you to receive your order is over the required age as prescribed by law or as otherwise set out in these terms and conditio

Returns and damaged items

Eden Gardens/Gro Urban Oasis do not offer returns or refunds on sales items. Consumer guarantee rights still apply.

If you should receive an item that is defective, damaged, or not what you ordered, please contact your local Gro Urban Oasis store, or send us an email at info@edengardens.com.au or info@gro-urbanoasis.com.au as soon as possible. We will help you resolve any issues as quickly as possible by delivering another item or replacing your order.

Plant-life guarantees

Plants are living things and we treat them with the utmost care when fulfilling your order and Eden Gardens offers a 14-days guarantee on plants life. 

We will happily replace a plant which has deteriorated or died due to circumstances outside of the customer control, upon assessment by our teams, and returned within 14 days of the purchase date. Eden Gardens do not guarantee plant longevity, when correct horticultural practices are not followed.

Workshops at Gro Urban Oasis

Workshop Gift Cards-

If you have a gift card for one of our workshops, please select a date and time and email us at info@gro-urbanoasis.com.au with your gift card number and we will confirm your booking.

See full list of workshops here